An integrated watchmaking subcontracting house in Geneva
After-sales service in watchmaking is often the poor relation of the value chain: handled in a rush, split across several suppliers, hard to control on lead time and quality. Yet it is precisely during after-sales service that the customer judges the consistency of your brand, and where you can build loyalty or lose a buyer.
Termin'Hor SA takes charge of the complete management of your watch after-sales service from its workshop in Vernier, Geneva. As a single point of contact mastering all the necessary operations, from receiving the worn watch through to its flawless restoration, we offer a turnkey service that radically simplifies your logistics and strengthens the quality perceived by your end customers.
The full journey of a watch through after-sales service at Termin'Hor
- Reception and diagnosis: inspection of the general condition, identification of the operations required
- Disassembly and sorting: separating components, identifying the parts to be reworked
- Chemical rhodium stripping removal of worn or tarnished rhodium on the relevant components
- Finishing : re-polishing, re-satin-finishing, restoration of the original finishes
- Jewellery: any repairs, reshaping of damaged components
- Rhodium plating : a fresh electroplated deposit on the treated pieces
- Casing-up: complete reassembly, dial-and-hands fitting, crown check
- Final quality control: water resistance, rate testing, visual inspection
A single point of contact for all your after-sales service
The multiplicity of suppliers in watch after-sales management creates well-known risks: loss of parts during transfers, quality degradation between workshops, longer lead times, diluted responsibilities when a problem arises. By entrusting your after-sales service to Termin'Hor SA, you reduce these risks to nil.
We manage the after-sales flow according to your organisation: direct reception from the boutique, processing by batch or by unit, quality reporting on request. Every piece is tracked and traceable throughout the process.
Stock reconditioning service
Beyond customer after-sales, Termin'Hor SA also handles stock reconditioning: pieces displayed in the boutique for a long time, window watches whose finish has tarnished, batches of rhodium-plated components in stock whose deposit has aged. Our chemical rhodium-stripping process restores these pieces to as-new condition with no volume limit, fully respecting their original geometry.
Quality, lead times, RJC certification
RJC-certified (Responsible Jewellery Council), our processes meet the ethical and traceability standards expected by responsible watch houses. Our turnaround times are among the shortest on the Geneva market, thanks to our control of the entire process with no external party.
To discuss setting up an after-sales partnership suited to your volume and your quality requirements. contact Termin'Hor SA.
To find out more about our expertise and our story, discover Termin'Hor SA. discover Termin’Hor SA.
